Terms and Conditions
Please read the following terms and conditions of use carefully before ordering from the CustomizedCandle website
All users of this agree that access to and use of this site is subject to the following terms and conditions and other applicable law. if you do not agree to these terms and conditions, please do not use this site.
The term CustomizedCandle, ‘we’ or ‘us’ refers to the owner of this website whose office is Charlestown, Finglas, Dublin11, Ireland
100% Money Back Guarantee
We offer a 100% money back guarantee if your not 100% happy with the quality of your product.
Unavailable Products: If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative gift or 3) being given a full refund.
Spellings: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.
Colour:The colour of the product you receive may not exactly match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk
Photo Upload:In using the Photo Upload facility on the website, you agree not to upload or print any images that will cause distress or offence to any person. It is your responsibility to ensure that express permission for any images you use has been granted by the owner of any image. Customized Candle reserve the right to refuse to process any order that may cause offence or distress to others – in such a case we will refund any payment made. Customized Candle.eu will not be responsible for any copyright infringement by the customer.
Rush orders: If you request a rush order then there could be small charges (from 10-20%) applied on top off your order.
Previews: we will provide you with previews after your payment is made. We can provide a maximum of 3 previews of your design for free after which a small surcharge of €5 per preview will apply. Previews for your own custom designs (your custom wishes, personal designs, special orders etc. ) attract a surcharge of €10-€15 per order.
Photographs: We are not photographers, we cannot change your photo, please make sure your photo is clear and in good quality to print on our products.
We accept payment online by VISA, Visa Debit, MasterCard and Laser Cards trough STRIPE & PayPal.
We will deliver the goods in accordance with our delivery policy with the delivery options specified at the time of check out. The delivery time scales are indicative only and we shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that has caused by any event or circumstance beyond our reasonable control. For orders being shipped outside the Republic of Ireland, Customized Candle cannot be held responsible for importation taxes/duty charges. Claims for non-delivery must be made within 10 days.
All address information must be accurate including the postcode where appropriate and the recipient’s telephone number. Customized Candle cannot accept responsibility for late or non-delivery if the recipient’s address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address
Upon receipt, you must inspect the goods and report any defects within 7 days. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order or you return the goods in accordance with our returns and exchange policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.
It is the customer’s duty to ensure that someone will be home to sign for the goods, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to Customized Candle and a charge will be made for re-delivery to the original or an alternative address.
Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:- (a) fire; (b) severe weather conditions; (c) industrial dispute; (d) strike or labour disputes
Third Party Links
From time to time we may provide links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via link on this website you do so at your own risk.
Returns / Exchanges
Order Cancellations :For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
Any defects or problems with the product need to be notified to CustomizedCandle within 7 days. It is the purchaser responsibility to pay the return postage unless the item is faulty.
We are unable to accept returns on personalised products unless there has been a mistake from your original requirements by CustomizedCandle. In which case we are happy to exchange the order without charge and refund any return postage costs involved in the return of the order.
This does not affect your statutory rights.
What information do we collect?
We collect information from you when you register on our site, place an order
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number
What do we use this information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience, your information helps us to better respond to your individual needs
- To improve our website, we continually strive to improve our website offerings based on the information and feedback we receive from you
- To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent unless required to by law, other than for the express purpose of delivering the purchased product or service requested.
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
- We do not receive or store any credit card information. This information is taken and processed on our behalf by the secure servers of Stripe
Send us a message
If you have any special requests or need a candle or gift made urgently, please contact us using the form below.